Delivery Policy Shipment processing time:
Dispatch is carried out within 2-3 working days after the equipment is prepared. Equipment preparation time can be from 1 to 10 working days.
Please check with our managers for the exact date of shipment.
There may be slight delays on our side in case of a large number of orders, of which you will be notified in advance by phone or mail. Shipping rates & delivery estimates:
Delivery by DHL takes about 5-14 working days.
Please note that there may be delays in delivery due to coronavirus. Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
The tracking number will be active within 24 hours.
You can track your parcels here: https://www.dhl.com/global-en/home/tracking.html Customs, Duties, and Taxes:
We are not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Software:
Please note that the refund for the software is not possible.
The license is transferrable. Refund policy
You can get the replacement parts for free in case you find out that the equipment doesn't work or does work not in a proper way.
You need to notify us about it in 14 days since you receive the equipment.
Please note that we may ask you for access to your laptop and photos of the equipment.
If you don't want the replacement and you still want to get a refund, then we will ask you to send the hardware to our office in Ekaterinburg and the refund will be sent only after we check it in Ekaterinburg.
The price for delivery from your city to Ekaterinburg, Russia, will be returned in case it was a warranty case. Please note that the maximum return price for the delivery can't be more than 500 USD. Refunds, in this case, will be sent to your card after the acceptance of the equipment in Ekaterinburg within 7 working days after receiving it and examining it for damage. If the equipment was damaged during the return shipment due to poor-quality packaging by the buyer, then we will provide a photo of evidence of this fact and you will be refused a return. In case you made some modifications or broke equipment on purpose, then money for the platform and delivery won't be returned.
If you want to return unused equipment within 14 days after receipt for other reasons that are not related to the serviceability of the equipment, the decision on the possibility of returning is made on an individual basis. In this case, the cost of delivery in both directions is borne by the buyer, and the cost of delivery is not refundable. Refunds, in this case, occur after the acceptance of the equipment in Ekaterinburg within 7 working days after receiving it and examining it for damage. If the equipment was damaged during the return shipment due to poor-quality packaging by the buyer, then we will provide a photo of evidence of this fact and you will be refused a return.
Please note that as soon as the platform was taken to logistics we can't return it to us.
We don't make refunds for digital goods. Warranty
The warranty period for the motor is 1 year. In case the platform stops working due to its failure, we will send free replacement parts.
In case equipment was damaged mechanically (falling from a height, drowning in a water, custom-made upgrades, etc.), then this is not considered a warranty case.
Please note that the softcase and the stick and plastic clamps on it are not under the warranty. Reselling
Please note that technical support and all updates are connected to the contacts of the person who bought equipment from us.
If you bought the platform from somebody else, then please contact your supplier.
It is possible to change the contact person if our client writes to us about it and gives the contacts of the new person.